Hi Roxy, we had cases officer assigned within about a week, no surprises, no agent... Really CAN be done, whenever I had a query, spent time on PIO and quickly got the answers I needed. Visa has not yet been granted, but case offic has been in touch a lot... And we submitted last but of paperwork on Friday. Have a look on Pomsinoz... U will see that visas are mostly being processed quite quickly once all paperwork is submitted. Good luck to u!