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How to get WA and DIAC to talk to each other?


Guest NeilEB

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Guest NeilEB

So, I've had confirmation from WA that they have sent my 1100 form to DIAC confirming my state sponsorship.

 

I've also just heard from DIAC saying they haven't received it, and that I should talk to WA.

 

WTF? Any ideas? Why is nothing easy!

 

:arghh:

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Ours went missing too. We just rang WA and asked them re-send it. Gave it a while and then checked with DIAC that they had it.

The onus with admin stuff Oz-related seems to be very much on the customer to chase/get things sorted.

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Guest NeilEB

Help!!

 

Ok seriously now I need some advice.

To recap, on the 4th May I got the email from WA saying my agreement has been sent to DIAC. On the same day I emailed DIAC to check they had received it.

Yesterday I got an email from DIAC saying it hasn't been received yet and I should check with WA.

 

So yesterday I sent two emails - one to WA telling them that DIAC have not received the agreement and asking them to resend it.

The other one went to DIAC, basically copying the confirmation email from WA and asking them if maybe it was in a pile somewhere waiting to be checked.

 

This morning I wake up to a snotty mail from DIAC saying "we can't confirm receipt of any documents. Documents should be sent by courier, or scanned and emailed to us". But I can't do that as I need WA to send the form - do DIAC even read emails or do they just have generic emails they can send in response to queries?

 

I have scanned in the signed SS agreement but that was weeks ok and it still says 'required'.

 

What should my next plan of attack be? Any ideas?

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Did you apply online? I'd be tempted to upload the email you have from WA, wait 24 hours to see what happens. If nothing, give DIAC a call, maintain your cool and ask them what you need to do next to help them move things forward. I wouldn't imagine they'll take the initiative.

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Guest NeilEB
Did you apply online? I'd be tempted to upload the email you have from WA, wait 24 hours to see what happens. If nothing, give DIAC a call, maintain your cool and ask them what you need to do next to help them move things forward. I wouldn't imagine they'll take the initiative.

 

The email from WA confirming it's been sent to DIAC? I'll give that a go - thanks

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Guest NeilEB

Hi Phil (or shall I call you Hottie?)

 

I've scanned the email and attached it to my online application.

 

But just realised that they wont see if until a CO picks up my case, which doesn't really help matters...

 

I'm taking the day off work on Monday so I can stay up late on Sunday and call DIAC (and WA if needed).

 

Anyone know the number for DIAC, and what time (UK) I can call?

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